Draft status
The contracting party is INFINITY COURSEMATE PRIVATE LIMITED, a private limited company with its address at 311, Sector 32-A, Chandigarh 160030, India. These draft terms cannot form a binding agreement until the commercial terms are approved and an acceptance mechanism is implemented.
Scope and eligibility
Roster is intended to be offered worldwide through web and mobile applications. Both organisations and individual consumers may apply to purchase the service, subject to availability and applicable law in their location. Customers may authorise other users where the service permits. The audited user interfaces use administrator provisioning, but the production Supabase Auth setting currently permits public email sign-up and automatically confirms email users; that provider setting must be disabled before the service is represented as administrator-only.
Customers must be legally able to enter a contract, and users acting for an organisation must be authorised by it. A person must be at least 18 to open, purchase, or independently administer a Roster account. Until a written minor-worker workflow, lawful-basis review, required guardian process, and country-specific safeguards are implemented, customers must not create Roster records for workers under 18.
Customer and administrator responsibilities
- Provide accurate instructions and information and have a lawful basis for workforce data entered into the service.
- Authorise appropriate roles, review access regularly, and promptly remove access when it is no longer needed.
- Give employees required notices and respond to employment, privacy, and records requests for data the organisation controls.
- Review attendance, leave, pay-related, and statutory information before using it for an employment decision.
- Roster calculations are decision-support outputs only. They must not be the sole basis for pay, discipline, dismissal, hiring, benefits, or a statutory filing. An authorised person must verify source records, applicable employment rules, calculation settings, and the proposed outcome before acting or filing.
- Keep account credentials confidential and notify the approved support channel of suspected compromise.
Licence and restrictions
Subject to an approved order and these terms, the operator grants the customer a limited, non-exclusive, non-transferable right for authorised users to access Roster during the agreed term. Mobile application use is limited to devices and users authorised by the customer.
Users must not bypass access controls, probe or disrupt the service, upload malicious content, misuse another person's account, unlawfully disclose employee information, reverse engineer except where law permits, or use Roster to violate another person's rights.
Customer data and instructions
As between the parties, the customer retains its rights in information it submits. The customer instructs the operator to host, process, transmit, display, calculate, and back up that information only as needed to provide and protect Roster, comply with law, and perform the approved agreement.
Detailed processing roles, security obligations, subprocessors, assistance, deletion, audit, and international-transfer terms belong in a signed Data Processing Addendum.
Plans, orders, and payment
The approved default is an application followed by a signed order and invoice; the website does not take payment, start a trial, or create an automatic subscription. Prices are quoted in INR unless an order states another currency and exclude applicable taxes. Invoices are due within 15 calendar days unless the order states otherwise. There is no automatic renewal by default, and a trial exists only if a signed order expressly provides one; a trial never converts automatically. Price changes apply only to a future order or renewal after at least 30 days' written notice and never alter a prepaid current term.
Displayed plan names and indicative prices are not contractual commitments until confirmed in a signed order. GPS attendance, enterprise SSO, an SLA, advanced-compliance claims, a dedicated manager, a 20% savings badge, and a fixed application-response time were removed because the audited implementation or operational evidence did not support them.
Availability, support, and changes
Roster may require maintenance and may change as the service develops. No service level, response time, support window, uptime commitment, or remedy applies unless it is written in the customer's order or service-level agreement.
Support requests may be sent to support@infinitysolutions.app. Consumer grievances should receive a case reference, be acknowledged within 48 hours, and be addressed within one month where the Indian E-Commerce Rules apply; this is not a general support SLA.
Suspension, termination, and data after termination
After cancellation or termination becomes effective, the customer has a 30-day window to request and download an available export of customer data. This export window does not promise continued full service access. The approved export target is a ZIP archive containing CSV files for structured customer data and copies of uploaded documents in their original or otherwise available formats. An active-account requester must sign in and enter a one-time code sent to the registered email; an organisation-wide export also requires approval by an authorised administrator. After verification, the ZIP must be delivered through a one-time download link that expires seven days after issue and must not be sent as an email attachment. The fallback for a requester who cannot sign in, export generator, verification workflow, and one-time-link delivery have not been implemented by this policy update. If a requester cannot sign in, the approved fallback is a code sent to the registered email plus an account, tenant, order, or invoice reference and manual approval by the privacy contact. If the registered email is inaccessible, no data is released until the privacy contact verifies authority using at least two independent records already held by the operator or customer; government identity documents must not be collected unless strictly necessary. This fallback is a policy target and is not yet implemented. Under the approved rule, unless a documented legal hold or law requires retention, active production customer data must be permanently deleted within 30 days after the export window ends and no later than 60 days after effective cancellation or termination. The approved target allows deleted customer data to remain in encrypted, access-restricted disaster-recovery backups for no more than 90 days after production deletion. Backups must expire automatically, must not be used for normal service access, and any restored deletion must be reapplied. Current provider settings, encryption, expiry, and restore controls have not been verified or configured by this policy update. The operator may suspend only to address a credible security threat, unlawful use, material breach, or an invoice remaining unpaid after written notice and a seven-day cure period. Notice is given where it would not increase harm or violate law, and the Administrator reviews emergency suspensions. Export, verification, link-delivery, backup, and deletion controls remain implementation blockers.
Ownership and feedback
The operator and its licensors retain rights in Roster software, branding, documentation, and service materials. Open-source components remain subject to their own licences. Feedback may be used to improve the service without transferring ownership of customer data.
Warranties, liability, and consumer rights
Roster supports administrative workflows but does not replace the customer's legal, payroll, tax, HR, or security review. Roster calculations are decision-support outputs only. They must not be the sole basis for pay, discipline, dismissal, hiring, benefits, or a statutory filing. An authorised person must verify source records, applicable employment rules, calculation settings, and the proposed outcome before acting or filing. Any warranty disclaimer, indemnity, or liability cap must preserve rights and remedies that cannot lawfully be excluded.
Individual consumers may purchase Roster, so all mandatory consumer rights and remedies are preserved. An authorised customer administrator may cancel from the registered email by identifying the account and order or invoice. Unless the order or mandatory law provides an earlier right, voluntary cancellation becomes effective at the end of the current paid term. A payment made before service activation is refundable in full; duplicate or incorrect charges are refundable; and defective, deficient, unavailable, or materially misdescribed service remains subject to applicable consumer and contractual remedies. Other commenced-term fees are not prorated unless the order or mandatory law requires it. Approved refunds are returned to the original payment method within 10 business days, although the recipient bank or payment provider may take longer. Final negotiated warranty, indemnity, insurance, and liability-cap terms still require Indian counsel before a binding agreement is issued.
Worldwide availability requires country- or region-specific review of consumer, privacy, tax, employment, sanctions, accessibility, language, and dispute-resolution requirements before accepting customers in each market.
Governing terms and contact
Indian law governs these terms. Business disputes are subject to the courts at Chandigarh, India, after good-faith escalation, but this does not restrict an individual consumer from using a mandatory consumer forum, local court, or non-excludable remedy available under applicable law. A signed order prevails over these terms only for an express conflict; the DPA prevails for personal-data processing. Material amendments require at least 30 days' notice unless an urgent legal or security change requires earlier action.
Formal legal notices to the operator may be emailed to support@infinitysolutions.app and should identify the sender, customer or organisation, contract, and purpose of the notice. Contract address: INFINITY COURSEMATE PRIVATE LIMITED, a private limited company with its address at 311, Sector 32-A, Chandigarh 160030, India. Customer support: support@infinitysolutions.app.