Current checkout status
Submitting the Roster website application form does not collect payment, start a trial, create an account, or automatically begin a subscription. It records an application for review and sends transactional email.
Orders and billing
The approved default is an application followed by a signed order and invoice; the website does not take payment, start a trial, or create an automatic subscription. Prices are quoted in INR unless an order states another currency and exclude applicable taxes. Invoices are due within 15 calendar days unless the order states otherwise. There is no automatic renewal by default, and a trial exists only if a signed order expressly provides one; a trial never converts automatically. Price changes apply only to a future order or renewal after at least 30 days' written notice and never alter a prepaid current term.
Any paid service must be governed by a signed order stating the plan, locations, final price, applicable taxes, billing cycle, start date, term, included features, and authorised customer. The operator may suspend for non-payment only after written notice and a seven-day opportunity to cure.
Cancellation
An authorised customer administrator may cancel from the registered email by identifying the account and order or invoice. Unless the order or mandatory law provides an earlier right, voluntary cancellation becomes effective at the end of the current paid term. A payment made before service activation is refundable in full; duplicate or incorrect charges are refundable; and defective, deficient, unavailable, or materially misdescribed service remains subject to applicable consumer and contractual remedies. Other commenced-term fees are not prorated unless the order or mandatory law requires it. Approved refunds are returned to the original payment method within 10 business days, although the recipient bank or payment provider may take longer. After cancellation becomes effective, the customer has 30 days to request and download an available export of customer data. This is an export window, not a promise of continued full service access. The approved export target is a ZIP archive containing CSV files for structured customer data and copies of uploaded documents in their original or otherwise available formats. An active-account requester must sign in and enter a one-time code sent to the registered email; an organisation-wide export also requires approval by an authorised administrator. After verification, the ZIP must be delivered through a one-time download link that expires seven days after issue and must not be sent as an email attachment. The fallback for a requester who cannot sign in, export generator, verification workflow, and one-time-link delivery have not been implemented by this policy update. If a requester cannot sign in, the approved fallback is a code sent to the registered email plus an account, tenant, order, or invoice reference and manual approval by the privacy contact. If the registered email is inaccessible, no data is released until the privacy contact verifies authority using at least two independent records already held by the operator or customer; government identity documents must not be collected unless strictly necessary. This fallback is a policy target and is not yet implemented. Under the approved rule, unless a documented legal hold or law requires retention, active production customer data must be permanently deleted within 30 days after the export window ends and no later than 60 days after effective cancellation or termination. The approved target allows deleted customer data to remain in encrypted, access-restricted disaster-recovery backups for no more than 90 days after production deletion. Backups must expire automatically, must not be used for normal service access, and any restored deletion must be reapplied. Current provider settings, encryption, expiry, and restore controls have not been verified or configured by this policy update. Export, verification, link-delivery, backup, and deletion controls remain implementation blockers.
Refunds and credits
An authorised customer administrator may cancel from the registered email by identifying the account and order or invoice. Unless the order or mandatory law provides an earlier right, voluntary cancellation becomes effective at the end of the current paid term. A payment made before service activation is refundable in full; duplicate or incorrect charges are refundable; and defective, deficient, unavailable, or materially misdescribed service remains subject to applicable consumer and contractual remedies. Other commenced-term fees are not prorated unless the order or mandatory law requires it. Approved refunds are returned to the original payment method within 10 business days, although the recipient bank or payment provider may take longer.
How to request a change
Billing, invoice, payment, cancellation, and refund enquiries may be sent to support@infinitysolutions.app from the registered email and should include the account, order, or invoice reference. An authorised administrator must approve organisation-level changes. Unresolved consumer grievances may be escalated to Kanwaljit Singh Jolly, Administrator, at admin@infinitysolutions.app.